Terms of service

Sridevi Embroidery Works, a hand-embroidery studio at T. Nagar, Chennai, Tamil Nadu 600017, India. Ordering on this site, on WhatsApp or at the studio forms an agreement under these terms and the linked policies — governed by Indian law, with courts in Chennai holding jurisdiction.

• Prices shown on the site are real and inclusive of applicable GST. A made-to-order piece is confirmed by a written quote on WhatsApp stating the price, what it covers (handwork, fabric, tailoring), and the in-hand date. That quote is the contract; if we quoted it, we hold it.
• Timelines are quoted in working days and exclude courier transit. The clock starts when your payment is received, not when you enquire.
• Quotes stay valid for 14 days. Material prices move; after 14 days we re-confirm before you pay rather than quietly charging more.
• If we will miss a quoted date, you hear it from us first, with a new date in writing and the choice to cancel for a full refund of everything paid — whatever stage the work is at.

Every piece is worked by hand on the frame, by one artisan, over days or weeks. Slight irregularities — a motif fractionally off its mirror image, small variations in stitch density or stone placement, a finished piece differing in small ways from the reference photo — are the nature of the craft, not defects, and are not grounds for rejection or refund. A machine could give you perfect symmetry; it could not give you this work. What you can rely on: the piece will match the written brief — neckline, back, sleeve, coverage, materials, colour scheme — and if it doesn't, that is our error and we fix or remake it at our cost.

Screen colours differ from real fabric. Silk, velvet and zari read differently under studio light, daylight and a phone screen, and thread and stone lots vary slightly between batches. Our safeguard is procedural, not photographic: before work starts we send a daylight photo of the actual fabric and thread for your approval, and that approved photo — not the product image or your reference — is the colour standard the finished piece is judged against. A shade difference between the website image and the delivered piece, where the piece matches the approved daylight photo, is not a defect.

When you send a design from Instagram, Pinterest or elsewhere, we recreate the craft — motif, coverage, technique — adapted to your fabric, measurements and budget. Where a reference is a named designer's signature piece, we quote an adaptation, not a counterfeit, and we say so in writing. You confirm you have the right to share any photo you upload; photos are handled as promised in the Privacy policy.

• Measurements you submit are taken as accurate. Alterations caused by wrong numbers are chargeable (₹300–800); couriering us a blouse that fits is the safer path and we'll always say so.
• Fabric you send is inspected on arrival; if it is too thin or short for the brief we tell you before cutting. Until then it remains yours and is stored with care.
• Keep your WhatsApp reachable during an order — approvals (fabric photo, progress photos) sit on your reply, and waiting days pause the working-day clock.

Paying in full at confirmation and the full-refund-before-cutting rule are in Payments & cancellations. Courier, insurance and the India-only rule are in Shipping & delivery. The 15-day free alteration and 6-month stone re-fix are in Returns & alterations. Care instructions ship with every piece and live at /care; damage from washing, ironing over work or glue repairs is outside the alteration and re-fix promises.

Our liability on any order is capped at the amount you paid for it — met by repair, remake or refund as the situation warrants. Product photography, artwork and text on this site are ours; designs worked for you are yours to wear and photograph as you please.